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Success Stories - Adamantine
🏢 How Adamantine modernized their collections and asset management with DigyBot's native CRM
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👥 About Adamantine
Adamantine Servicios is a private equity fund and real estate investment manager with over 20 years of experience in Mexico. Their core focus includes acquisition, recovery and management of financial assets including bridge loans, bank foreclosures, and distressed portfolios.
With over 200 employees and nationwide operations, Adamantine needed to optimize their contact processes, portfolio tracking and analysis to respond to a competitive, regulated and constantly evolving financial environment.
🌐 Website
📍 Location
Mexico City (national coverage)
🏦 Industry
Financial Services - Investment funds, asset recovery and portfolio management
⚙️ Primary Use
Omnichannel contact center, proprietary system integration, process automation and advanced reporting
55%
Automation
Initial inquiries via ChatBot+38%
Productivity
Increase in case volume100%
Synchronization
Data updated every 24hDiscover How It Works
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🛠️ Why Adamantine Chose DigyBot
Modular CRM
Integrated with financial systems
Omnichannel Contact Center
Cloud-based, no on-premise infrastructure
Smart Automation
AI bots trained in collections
Specialized Reports
By agent, portfolio and region
Scalable Infrastructure
AWS-powered with 99.9% SLA
End-to-End Support
Implementation, training and maintenance
"With DigyBot and Digyto 3C, we made an operational and technological leap. We now have complete control of our portfolios, traceability for every call, and a CRM connected to our financial operations in real-time."
Iván Martínez Ivanov
COO, Adamantine Servicios
Digital Transformation at Adamantine with AI
🚧 The Challenge
The company had an internal system called Kerymoney Tracker, which while powerful in its time, had fallen behind current demands:
- • ❌ No connection to the central Adamantine Credit system
- • ❌ Information searches were manual and scattered
- • ❌ No automated reports by agent or portfolio
- • ❌ Agents made calls manually, with no traceability or centralized recordings
Additionally, portfolio growth and the need to distribute them across different teams required better control, visibility and automation without compromising security or compliance.
🤖 The Solution
☁️ Cloud Contact Center with DigyBot Voice
Digyto implemented DigyBot Voice, a cloud contact center system with intelligent dialing, call recording, and contact display directly on client records. This completely eliminated manual dialing and enabled tracking of every call and its outcome.
🧠 AI Automation with Smart ChatBots
NLP-trained chatbots were developed to capture payment promises, validate data, and automate processes. These bots increased initial contact volume and reduced agent workload.
🗂️ Custom Modular Integrated CRM
A fully customized CRM was developed, connected in real-time to Adamantine Credit. Each agent can view complete client information in one view: scoring, payments, logs, negotiations and references. Automatic portfolio assignment by region, stage or agent was also configured, facilitating operational and strategic collections organization.
📊 Real-time Reporting & Executive Dashboards
With reporting modules, supervisors now have access to dashboards by agent, group or portfolio type. Metrics like effective contacts, call duration, captured payment promises, and campaign effectiveness were integrated. All reports are exportable in PDF and Excel, and can be scheduled for automatic delivery.
📈 Achieved Results
| Key KPI | Result |
|---|---|
| 🧠 Initial process automation | 55% via ChatBot |
| 📞 Reduced dialing time | 100% CRM-based calls, eliminating manual process |
| 📈 Productivity increase | +38% in cases handled per agent |
| 📊 Real-time monitoring | Dashboards by group, agent and portfolio type |
| 🔁 Automatic updates from Adamantine Credit | 100% records synced every 24h |
| 📆 Smart portfolio assignment | 12 sub-portfolios configured by region and strategy |
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