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Success Stories - Ascendancy
🏦 How Ascendancy Managed and Recovered US$1.5 Billion in Caribbean Assets with Digyto and DigyBot
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👥 About Ascendancy Fund
Ascendancy Fund is an international financial services firm managing over US$1.5 billion in assets from banks, family offices, insurers and institutional entities. Their operations span 18 countries across the Caribbean and Latin America, with strategic focus on acquiring distressed portfolios.
Their core functions include:
- • Consolidating and auditing information from multiple administrators and counterparties
- • Generating recovery, profitability and regulatory compliance reports
- • Coordinating collection strategies and direct contact with end debtors
📍 Location
18 LATAM & Caribbean countries
🏦 Industry
Financial Services - Credit portfolio acquisition & recovery
⚙️ Primary Use
Omnichannel collections automation, portfolio & payment promise management, telecom and 360° traceability
💰 Assets
Over US$1.5 billion managed
$1.5B
Assets managed
Recovered in LATAM & Caribbean19
Countries covered
Multinational operation40%
Reduced operational load
Higher collections efficiency🛠️ Why Ascendancy Chose Digyto and DigyBot
☁️ Cloud Platform
100% AWS infrastructure with high availability
🌍 Global Integration
Direct connection with international carriers
📞 Scalable PBX
Solution for thousands of simultaneous calls
🧩 Unified Flow
CRM + bots + omnichannel integration
📜 Compliance
Adherence to multi-regional regulations
🛡️ Specialized Support
Financial services expertise
"Now we sell more, respond better, and sleep peacefully. DigyBot has become part of our team. Our customers love it because it always responds to them."
Alejandra Suárez
Founder of Ame Boutique
Digital Transformation at Ame Boutique with AI
🚧 The Challenge
Before working with Digyto, Ame Boutique's team manually handled every message from personal phones. Orders were coordinated through direct messages, without a shopping cart or structured confirmation. This caused:
- • ❌ Long response times (over 2 hours on average)
- • ❌ Lost sales due to lack of follow-up
- • ❌ No integration with their online store (Shopify) and shipping systems
- • ❌ High dependency on human attention, even for basic questions
The vision was clear: create an ecosystem where customers could view products, ask questions, make purchases and receive orders seamlessly, whether on Instagram, WhatsApp or the website.
🤖 The Solution
💬 Automated Support via Instagram, Facebook and WhatsApp
With DigyBot implementation, Ame Boutique began automating frequent responses, providing online catalogs via messaging, and channeling each interaction into a smooth experience. An AI ChatBot started handling 24/7 support, answering questions, guiding prospects, and only involving human agents when necessary.
🛒 Unified Ecommerce with Native Shopify Integration
Dipyo's team directly connected DigyBot to Shopify's backend. Now users can view products, ask questions and make purchases in real-time, while the bot can check catalog, availability and order status directly from the online store.
📦 Order Tracking and Shipping API
Logistics solutions like Inter Rapidísimo, Servientrega and Envia were integrated, allowing customers to automatically check order status via WhatsApp without contacting support. Each purchase generates an automated tracking flow with message updates.
📈 Centralized CRM and Customer Management
Dipyo CRM was implemented to register prospects, customers, purchase history, order status and preferences. WhatsApp and email remarketing campaigns were also configured, facilitating abandoned cart recovery and post-sale follow-up.
📈 Achieved Results
| Key KPI | Result |
|---|---|
| 🕒 Social media response time | From >2h to <3 minutes |
| 🛍️ Sales from Instagram & WhatsApp | +42% monthly increase |
| 📦 Monthly managed orders | +800 automated orders/month |
| 🔄 Automated order tracking | 90% of inquiries resolved without human intervention |
| 🧠 Support automation | 65% of initial messages resolved by AI |
| 🔁 Catalog → purchase conversion | 33% of catalog clicks generate confirmed purchases |
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