(+52) 55 8942 7303
Success Stories - Ame Boutique
🛍️ How Ame Boutique automated customer service and boosted Shopify sales with DigyBot
Get a customized demo
👥 About Ame Boutique
Ame Boutique is an online clothing and accessories store for women and children that has earned the loyalty of thousands of customers through Instagram. With over 15,000 active followers and a growing community, the team faced a challenge: quickly and efficiently responding to hundreds of daily messages about sizes, availability, and payment methods.
The brand wanted to take their customer service to the next level: 24/7 responses, automation of repetitive questions, payment integrations, shipping connections, and most importantly - direct sales through their Shopify store and social media while maintaining the human touch that defines them.
📍 Location
Colombia (national operations)
👗 Industry
Retail - Fashion, beauty & accessories for women & children
⚙️ Primary Use
Customer service automation, Shopify integration, omnichannel ecommerce, and order management
+42%
Sales increase
From Instagram/WhatsApp3'
Response time
(Previously >2 hours)33%
Catalog conversion
From clicks to confirmed purchases🛠️ Why Ame Boutique Chose DigyBot
Shopify Integration
Native connection with online store and shipping carriers
Digital Catalog
Interactive products on WhatsApp/Instagram
24/7 Support
Automation that maintains human essence
Fashion CRM
Customer, size and order tracking
Cloud Infrastructure
Platform that scales during peak seasons
Specialized Support
Guidance through every process stage
"DigyBot's impact was immediate. We can reach more customers across more states with automated follow-ups while maintaining quality. Now we sell more insurance with less effort."
Anani Cortez
Project Owner, Financial ATC
Digital Transformation at Financial ATC with AI
🚧 The Challenge
Before working with Digyto, Financial ATC's sales team made manual calls via Zoom, managing lead lists in spreadsheets. Tracking was difficult, with no CRM integration or digital channels like WhatsApp or Instagram. Key challenges included:
- • ❌ No scalable phone system with state-specific lines
- • ❌ No tools for mass campaigns or automated calls
- • ❌ Missing insurance-specific CRM to link clients with policies, dates and status
- • ❌ No WhatsApp integration as high-impact conversational channel
The goal was ambitious: execute phone and digital campaigns across all states with complete traceability, smart bots, and channel-specific conversion dashboards.
🤖 The Solution
☁️ Cloud contact center with intelligent dialing
Digyto configured DigyBot Voice - a cloud contact center platform. Multiple state-specific phone lines were enabled with progressive/predictive dialing and segmented outbound campaigns. This allowed Financial ATC to scale from 3 manual agents to 10 agents with dedicated extensions in Dominican Republic, connected through a robust Asterisk/Vicidial PBX hosted on AWS.
💬 Omnichannel AI across WhatsApp, Instagram & Facebook
DigyBot was integrated as an AI conversational solution, enabling automated campaigns via WhatsApp, Facebook Messenger and Instagram. Bots were configured with conversational flows to answer FAQs, qualify leads, and transfer to human agents when needed.
📂 Custom insurance CRM
DigyBot's native CRM was fully customized for insurance, with modules for contacts, policies, services, communication history, tasks and calendar. The platform integrated with DigyBot, WhatsApp and email to automatically log all interactions and provide complete client tracking.
📊 Reporting, security & ongoing support
The solution included control panels, campaign analytics, conversion metrics and state/channel reports. The entire system was deployed on dedicated AWS servers with automatic backups, 99.9% availability SLA, and 8/5 technical support including 10 monthly development hours.
📈 Achieved Results
| Key KPI | Result |
|---|---|
| 📞 Average connected call duration | 1.8 minutes |
| 📈 Lead → policy conversion rate | 22% average |
| 📆 Monthly processed calls | 10,000+ |
| 💬 Monthly managed messages (WhatsApp + social) | 18,000+ |
| 🧠 First contact automation | 70% of initial interactions via bots |
| 🚫 Drop rate reduction | 35% lower vs manual campaigns |
| 🔁 Automated renewal follow-ups | 100% of leads contacted within 24h |
Explore Our Solutions
Discover how we can transform your industry with cutting-edge technology