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Chat Console
Provides an exceptional customer service experience.
The best tool to connect with your customers, optimize support, and increase your sales, all in one place.
The Digybot console is the control center where all interactions are managed. From this main screen, you can monitor in real-time the conversations between your agents and customers across the different messaging channels integrated into the platform.
“Distributes conversations among multiple agents efficiently and in an organized manner.”
How Does the Digybot Console Work?
Getting started with the Digybot console is quick and easy. Once you activate your free demo or subscription, you can immediately access all the features of automated customer service.
When your user is created, you only need to log in to the omnichannel platform and connect your communication channels. You can easily integrate WhatsApp Business, Facebook Messenger, Instagram, Telegram, and LiveChat.
With your channels linked, you'll be ready to manage and respond to messages in real-time from a unified dashboard, optimizing the customer experience without complications.
In just a few steps, you'll have everything configured and working automatically!
Agent Console
Optimize Chat Management and Improve Customer Interaction
With Digybot, manage all your customer interactions from a centralized console and save time with automated responses.
The Digybot agent console offers advanced functionalities that will allow you to:
Agent Integration: Facilitates the management and coordination of your agents on a single platform, ensuring smoother and more efficient service.
Better Supervision and Analysis: Obtain detailed reports on your team's performance, identify areas for improvement, and make informed decisions to optimize customer service.
At Digybot, we offer you all the technical support so that you can make the most of our agent console, optimizing chat management and providing an exceptional experience to your customers.
Unify All Your Channels in the Digybot Console
With Digybot, you can centralize all your communication channels in a single console, facilitating the efficient management of chats, emails, social networks, and messaging applications. The main benefits include:
Channel Centralization: Manage all interactions from a single platform, improving efficiency.
Better Visibility and Control: Monitor all chats in real-time from a unified dashboard, ensuring fast and effective responses.
Digybot Chat Administration Console
With Digybot, you optimize your team's efficiency and improve the customer experience.
Chat Management: Respond to and monitor messages from a single platform.
Real-Time Control: Monitor chats from a unified dashboard.
Analysis and Reports: Evaluate the performance of your agents.
Automation: Streamline common responses with automatic functions.
Benefits of the Digybot Chat Console
The Digybot Chat Console offers multiple benefits...
Add Chat to the Digybot Chat Console
Don't wait any longer to improve your customer experience! Adding a chat to the Digybot Chat Console is the first step towards more efficient communication management. With this integration, you can centralize all interactions in real-time, manage chats from multiple channels from a single place, and offer fast and personalized responses to your customers.
The Digybot Chat Console allows you to optimize the performance of your support team, streamline responses, and provide professional and seamless service, all while increasing customer satisfaction. It's the ideal time to take the next step and transform your customer service!
Acquire Digybot now and start taking advantage of these advanced functionalities that will make your company stand out.
Centralize All Your Chats in One Console!
Frequently Asked Questions about Agent Console
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What is the DigyBot Agent Console?
The DigyBot Agent Console is a fundamental part of our platform that allows customer service agents to manage and respond to conversations that arrive through various channels, such as WhatsApp or Instagram. This unified tool facilitates interaction with customers and internal collaboration.
Usage Example: Imagine you have an e-commerce business and receive customer inquiries via WhatsApp and Facebook Messenger. The Agent Console allows you to view and respond to all these inquiries from a single place, which simplifies customer service management and ensures a quick response.
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How are conversations distributed among agents in the Agent Console?
Conversations in the Agent Console are automatically distributed among available agents according to predefined rules. This means that when a customer initiates a conversation, the platform automatically assigns that conversation to the agent best suited to handle it based on the agent's specialization or availability.
Usage Example: Suppose you have a tourism company and receive inquiries from customers interested in different destinations. The Agent Console can automatically assign an agent who is an expert in a specific destination to provide the most accurate and relevant information.
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What advantages does internal collaboration offer in the Agent Console?
Internal collaboration in the Agent Console allows agents to work together effectively. They can share information about a case, transfer conversations between them, and collaborate in real-time to provide an exceptional customer experience. This ensures that customers receive accurate answers and quick solutions.
Usage Example: In a restaurant that uses DigyBot, a customer can make a reservation and then have questions about the menu. The reservation agent can transfer the conversation to the customer service agent, who can provide detailed information about the available dishes and daily specials.
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How does the Agent Console streamline response time?
The Agent Console streamlines response time by automatically assigning conversations to available and trained agents. This eliminates the need for customers to wait long periods and ensures that their inquiries are addressed in a timely manner.
Usage Example: In an online store, a customer may have an urgent question about the payment process. The Agent Console will assign the conversation to a support agent who specializes in payment issues, ensuring that the customer receives a quick response and can complete their purchase.
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How does the Agent Console benefit the customer experience?
The Agent Console improves the customer experience by ensuring they receive personalized attention and effective solutions. Customers get fast and accurate answers, which increases their satisfaction and loyalty. Additionally, by enabling internal collaboration, issues can be resolved more effectively and efficiently.
Usage Example: In a bank branch that uses DigyBot, a customer may have an inquiry about a loan. The Agent Console ensures that the conversation is assigned to the most suitable loan agent, allowing for a detailed discussion and a personalized offer for the customer.
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Can I interact with numbers that are not in my contacts in DigyBot?
Yes, as long as it is an incoming message.