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Departments In Digybot
Organize, prioritize, and direct your customer interactions to the corresponding areas.
Transform your company's management with DigyBot. Our department system allows you to configure service queues that automatically direct customer interactions to the most suitable teams. With this functionality, you can offer personalized and efficient support to each customer.
“Assign a group of people to respond based on their availability or expertise.”
Service Queues
With DigyBot, you can create personalized service queues for each area of your company. This means you can efficiently distribute chats to specialized agents, assign tasks by topic, and even integrate bots to automate quick responses. Equitable distribution avoids overloading your agents, improving efficiency and reducing waiting times.
Request Manager
Handle requests in a more efficient way.
Assign a group of people to respond based on their availability or specialization. You can also have a bot handle a certain area on its own before passing it on to a person.
What Are Departments?
Departments in DigyBot are configurable spaces to group agents according to areas or specialties, ensuring that each customer is served by the appropriate team. You can configure the automatic assignment of chats, control the workload of agents, and optimize the response time. With this tool, you will ensure that each query is handled quickly and expertly.
Automatic Assignment: Requests are routed according to availability, priority, or type of service
Equitable Distribution: Avoid agent overload, ensuring efficient service.
Wait Time Monitoring: Allows you to measure and optimize the response time of each queue.
How to Configure the Departments Bot?
Configuring the departments bot in DigyBot is easy and fast.
You only need to create the departments,
Assign the corresponding bot and define the users for each area.
In addition, you can configure automatic welcome responses and have everything ready for your support customer works flawlessly in a few steps.
What Are Departments For in Digybot?
Departments in DigyBot not only help organize your teams, but they also optimize the handling of chat volume. You can automate responses before an agent takes action, ensuring that response times remain low. With automatic and equitable assignment of requests, your customers will always be served in a timely and professional manner.
Manage chat volume per agent
Automate chats before talking to an agent
Offer specialized and trained customer support
Speed up response times
How Does the Departments Module Work?
DigyBot's departments module is simple yet powerful. With just a few clicks, you can group your agents into different areas, transfer chats between departments, and activate specific bots for each one. This segmentation not only organizes the workflow, but also facilitates the classification of leads, thus optimizing the attention and follow-up of each customer.
Organize Your Team with Smart Departments
Frequently Asked Questions About Service Queues
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What are Service Queues or Departments?
Service Queues or Departments are a tool that allows you to organize, prioritize, and quickly direct chats or interactions from your customers to the corresponding areas of your business. With DigyBot, it is easy to create and manage these queues quickly and efficiently.
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How do I create a Service Queue?
Creating a Service Queue is quick and easy. Simply go to Settings - Departments on the DigyBot platform to define a new queue and assign it to the appropriate team. You can organize your queues according to your needs and start managing customer requests without delay.
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How are requests assigned to queues?
Requests are automatically assigned to the corresponding queues according to predefined rules. This ensures efficient and rapid distribution of tasks among your agents or bots. You don't have to waste time manually assigning; DigyBot does it quickly and easily for you.
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Can I use a BOT to attend to a certain area first?
Yes! With DigyBot, you can configure a BOT to initially attend to customers in certain areas before passing the conversation to an agent. This streamlines customer service and provides quick and effective responses.
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What are the benefits of using Service Queues?
Using DigyBot's Service Queues optimizes your customer management, ensuring that their requests are handled by the most appropriate team quickly and efficiently. This translates into an exceptional customer service experience and faster problem resolution.
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What is the version of chat GPT that the bot has integrated?
GPT 3.5 Turbo.
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Differences between Bots?
With the normal Bot you define the flow that your customer will interact with, while with the GPT Bot it will respond to the most common questions of your company or the information that you provide to the Bot.
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How do I configure my GTP Bot to respond as I need?
In the bot fields we have to give instructions to the bot such as "Respond with our information" the more information you have the better it will respond, without exceeding 5000 characters per field.