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Digybot Copilot
Discover How Digybot Copilot can transform customer service.
Copilot helps agents provide faster, more accurate responses tailored to each customer's needs.
“Optimize your response times and improve the satisfaction of your users with our intelligent virtual assistant.”
How Does Digybot Copilot Work?
Digybot Copilot is a virtual assistant powered by artificial intelligence designed to support support agents in real time. It provides automated response suggestions, sentiment analysis, and guidance during interactions with customers. Thanks to its ability to process live conversations, Copilot reduces the average handling time (AHT) and improves the quality of responses, allowing for more efficient and satisfactory service.
How to Use the Responses Generated by Digybot Copilot in the Chat?
Go to the chat and select the desired message.
Access the chat where you want to use Digybot Copilot and locate the specific message.
Activate Digybot Copilot responses
Click in your writing space. Several suggested responses generated by Digybot Copilot will automatically appear.
Edit and send the response
Review the suggested responses. You can choose one as is or edit it to your liking. Then, just press "Send" to share it in the chat.
AI Copilot
Copilot's AI not only assists agents but also learns from every interaction. It provides intelligent response suggestions, anticipates customer needs, and automates repetitive tasks, such as updating tickets or generating summaries. With Copilot, your support team works faster and more efficiently, ensuring high-quality service.
How Can Copilot Help You?
Sentiment and Context Analysis
Copilot analyzes the customer's tone and intentions in real-time, helping agents to adapt their communication effectively. It detects signs of dissatisfaction and suggests strategies to improve the interaction.
Intelligent Response Suggestions
It learns from every interaction and offers automated and optimized responses, reducing response time and providing quick solutions to frequently asked questions.
Workflow Automation
Copilot performs tasks automatically, such as updating tickets, generating conversation summaries, and escalating complex cases to specialized agents.
AI Assistant In Real Time
Personalized responses
Based on previous conversations to better adapt the solution to the customer.
Time saving
Suggests responses instantly so the agent doesn't have to write everything from scratch.
Improves customer experience
By giving quick and relevant answers, the customer feels better served.
Boost Your Customer Service with Digybot Copilot
Frequently Asked Questions
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What is a real-time AI
assistant?
A real-time AI assistant, such as Digybot Copilot, helps agents during their interactions with customers, providing response suggestions and sentiment analysis in the moment to improve communication.
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How does Copilot improve the
efficiency of the support team?
Copilot reduces response time, automates repetitive tasks, and optimizes the quality of interactions, allowing agents to provide faster and more effective service.
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Does Copilot learn from previous
interactions?
Yes, Copilot uses the history of previous conversations and knowledge bases to improve its response suggestions, constantly adapting to customer needs.