(+52) 55 8942 7303
Support Ticket System
Customer Service, IT & CRM Software Powered by AI
Support Ticket System Customer Service, IT & CRM Software Powered by AI
DigyBot offers an advanced ticket system for customer service and technical support. Automate, prioritize, and efficiently manage requests, with full integration to CRM and automated resolution flows to accelerate response time.
Support System
Beyond Traditional Support: AI that Learns and Optimizes
With the power of generative AI, DigyBot not only automates tickets, but also learns from every interaction to predict recurring problems, offer more accurate answers, and optimize workflows in real time. Anticipate your customers' needs!
Technical Support Tickets
What is a Technical Support Ticket and What is it For?
A support ticket is a record of a help request or inquiry. With DigyBot, each ticket is managed automatically and offers a complete history of interactions for continuous support without loss of information.
Ticket Creation Channels:
AI Ticket Automation:
Our AI, based on GPT and Digybot, automatically creates tickets by analyzing user requests,
classifying and prioritizing issues for efficient management.
Website Form:
Customize forms to qualify and organize requests.
Live Chat:
Assist visitors in real-time with the chat plugin.
Customer Service Software
Improve customer experience with a comprehensive system that automates, organizes, and facilitates the resolution of requests. DigyBot allows teams to focus on providing agile and personalized service.
Personalization and Scalability
Adapt the ticket system to the specific needs of your business. DigyBot is scalable and customizable, allowing you to serve from small businesses to large corporations without losing efficiency.
Technical Support Ticket System
IT Support:
Create a personalized and efficient help desk.
Manage all requests from a single platform.
Automate responses and processes with generative AI to accelerate incident resolution.
Faster and More Accurate Responses
Reduce response times with generative AI that analyzes and responds to queries accurately, optimizing the work of the support team.
Ticket Management System
DigyBot centralizes all requests and automates assignment and tracking, optimizing response times and ensuring comprehensive support.
Real-Time Monitoring
Monitor the status of each ticket in real time, identify bottlenecks, and optimize workflow with advanced analytical tools.
Ticket Service
Simplify request management with an advanced system that integrates automation with customer support, ensuring detailed and efficient tracking. Ideal for companies looking to improve their service and optimize resources.
Benefits of Ticket Service with DigyBot
Complete Automation: Save time with automatic ticket creation and assignment.
Centralized History: Access a complete record of all interactions.
Flexible Scalability: Adapts to your company's growth without complications.
Transform Your Support with AI-Powered Automated Tickets!
Frequently Asked Questions about Tickets
-
How does DigyBot help prioritize and assign support tickets
automatically?
DigyBot assigns tickets based on predefined criteria such as urgency, type of inquiry, or agent availability, optimizing workload distribution and reducing response times.
-
What advantages does the interaction history in each ticket offer?
It allows any agent to resume a case without loss of information, ensuring continuity of support and improving the customer experience.
-
How does DigyBot's ticket system integrate with a CRM?
The platform synchronizes all ticket data with the CRM, offering a unified view of the customer's incident history, purchases, and previous requests.
-
What types of automation does DigyBot include for ticket resolution?
It uses preconfigured workflows and generative AI to speed up responses, avoid bottlenecks, and predict recurring problems based on previous interactions.
-
Why is DigyBot's ticket system scalable?
It adapts from small businesses to large corporations, allowing you to customize criteria for assignment, prioritization, and workflows according to specific needs.