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Success Stories - Zero Acne
💆♀️ How Zero Acne digitized their medical care and increased their daily scheduling capacity with DigyBot
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👥 About Zero Acne
Zero Acne, part of Grupo Velard, is a network of clinics specialized in acne treatment, with over 12 branches across Mexico. Through a combination of advanced dermatology, personalized medical follow-up, and digital presence, Zero Acne has established itself as a leading brand in the aesthetic health sector.
With thousands of clients served monthly and growing demand through their digital channels, the company needed to take their customer service experience to the next level: more agile, more automated, and with complete traceability.
📍 Location
12+ clinics in Mexico
🏥 Industry
Aesthetic and dermatological health
60%
Automation
Initial messages handled by bots40%
Less saturation
Reduction in agent workload2'
Response time
Average across all channels🛠️ Why Zero Acne Chose DigyBot?
True Omnichannel
WhatsApp API, Instagram, WebChat and integrated calls
Clinical CRM
Custom-built system for aesthetic health
AWS Infrastructure
Scalable and secure cloud platform
Modular Implementation
Phased deployment according to growth
Evolutionary Support
Continuous technical guidance
"DigyBot transformed our multi-clinic operation. We centralized communication, reduced no-shows to less than 8%, and now manage over 35,000 monthly interactions with complete traceability."
Operations Director
Zero Acne
Digital Transformation at Zero Acne
🚧 The Challenge
Zero Acne faced critical operational challenges in their expansion:
- • ❌ Decentralized attention with personal WhatsApp accounts lacking traceability
- • ❌ Manual scheduling with high no-show rates (cancellations)
- • ❌ Inability to standardize attention across 12 clinics
- • ❌ Lack of metrics to measure conversions and revenue
The goal was clear: centralize, automate and scale while maintaining human quality.
🤖 The Solution
📲 Omnichannel unification with AI
Integration of WhatsApp API, Messenger and Instagram into DigyBot with intelligent chatbots for initial contact, lead qualification and automatic appointment scheduling. Reminder flows reduced no-shows.
🗃️ Custom clinical CRM
Development of a system with modules for: medical records, room calendars, patient follow-up and management dashboards. All with complete interaction logging.
🏥 Multi-clinic scalability
Configuration for 12 branches with local chatbots, official numbers per clinic and integrated social media, while maintaining centralized control.
☎️ Integrated calls
Digital phone system with extensions per clinic, recording each call as part of the patient journey.
📈 Results Achieved
| Key KPI | Result |
|---|---|
| 📞 Response time | < 3 minutes |
| 📆 Daily appointments | +200 scheduled |
| 💬 Conversion rate | 38% from leads to appointments |
| 🚫 No-show rate | 8% (previously ~25%) |
| 🧠 Patient reactivation | +15% recovered patients |
| 📊 Workload reduction | 50% fewer manual tasks |
| 🏥 Clinics | 12 locations operating |
| 📲 Conversations/month | 35,000+ automated |
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